Shipping Policy

Shipping Fees

• Countries with free shipping

Country	Free Shipping	Standard Shipping Fees
Ireland	On orders €30+	€10

• Other countries

Country	Standard Shipping Fees
Belgium	€10
France	€10
Germany	€10
Italy	€10
Netherlands	€10
Spain	€10
Czech Republic	CZK245
Denmark	DKK75
Norway	NOK116
Sweden	SEK110
Poland	PLN45
All other EEA countries	€10

Delivery Time

• International shipping takes 7–10 business days.
• Orders placed Monday–Friday before 10AM (KST) are processed the same business day. Orders placed after the cut-off or on weekends are processed the following business day.
• Delivery times are estimates and may be affected by customs clearance delays or other unforeseen circumstances.
• During promotional events or holidays, an additional 1–2 business days may apply.

Taxes & Duties

• Taxes and duties are calculated automatically at checkout for eligible locations.
• For most destinations, DDP (Delivery Duty Paid) is the default shipping method.

Return Shipping

Returns are available for orders delivered to the European Economic Area — the 27 EU member states plus Norway, Iceland and Liechtenstein.

• Return shipping fee: US$50 for round-trip shipping, payable by the customer and deducted from your refund
• Defective, damaged or incorrect items: free of charge — we cover return shipping
• Returning part of an order: if the remaining order falls below the free shipping threshold, the free shipping benefit is cancelled and the original shipping fee is charged

Eligibility, request window and item condition are set out in Returns & Exchange.

Tracking Your Order

If you have an account, visit your order history to track your order.

Changing or Canceling Your Order

Once an order is submitted, it moves quickly into processing and shipping, so we cannot make changes after this stage. This includes canceling an order or individual items, changing sizes or colors, adding or removing items, changing the billing or shipping address or payment method, and adjusting the shipping method.

Once a shipment is dispatched, the delivery address cannot be changed.

Before You Order

• Please double-check your shipping details before payment — the receiving address cannot be changed once the order status is "Fulfilled".
• Enter the recipient's full name, address and contact number. Incomplete details may delay or prevent delivery.
• Please enter your shipping address in English for faster and more accurate delivery.
• If a package cannot be delivered because of incorrect recipient details, the order is refunded after deducting the actual round-trip shipping cost, customs duties and logistics storage fees.

Having Trouble? Contact Us!

To report a missing, damaged or defective item, or for any other question, email us.

Email Us: verish.globalmall@deep-dive.kr

Feel free to send us an email, and we will get back to you as soon as possible!