FAQ
Returns
How can I return my purchase?
How can I return my purchase?
We do not accept returns for change of mind or incorrect size selection. Refunds are only available for defective or damaged products.
- If you encounter any issues, such as damaged or incorrect items, please contact us([email protected] ) for assistance.
How do I request a refund for a defective item?
How do I request a refund for a defective item?
Send an email to [email protected] with the following:
- Order number
- Clear photos/videos showing the defect (front & back)
- Brief description of the issue
Our team will review your request and confirm whether a refund is approved.
What qualifies as a defective product?
What qualifies as a defective product?
A product with serious manufacturing defects such as holes, major stitching errors, or broken functionality.
Slight color variations do not qualify as defects.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Unfortunately, we currently do not offer exchanges. Refunds are only processed for defective or damaged products.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 30 business days after approval.
Processing times may vary depending on the payment method.
- Credit/Debit Cards: Up to 30 business days
- PayPal: Up to 30 business days
- International Cards: Up to 30 business days
- AfterPay: Up to 20 business days
Do you cover return shipping costs?
Do you cover return shipping costs?
For international orders, round-trip shipping costs may be deducted from the refund amount if applicable.
Sizing & Fit
How can I determine my size?
How can I determine my size?
Verish offers a detailed size chart for each product category. Visit the product page to access the sizing guide tailored to your region.
Product Reviews
How can I write a review on a product?
How can I write a review on a product?
You can write a product review in 5 easy steps:
- Visit the product page and scroll down to the "Review" section. Click on the "Write a Review" button.
- Fill in the required details, including your rating, review text, and any additional information you'd like to share.
- Optionally, include your name, location, and email address.
- Click the Submit button to send your review.
- Reviews may take up to 5 business days to appear on the site after approval.
Ordering
Can I modify or cancel my order?
Can I modify or cancel my order?
Due to immediate processing, orders cannot be modified or canceled after submission.
How do I track my order?
How do I track my order?
Log into your account and navigate to "My Orders" to view your order status. Alternatively, enter your order number here.
Why did an item disappear from my cart?
Why did an item disappear from my cart?
Inventory updates in real-time. Items remain available only after the checkout process is completed.
How do I add or update my shipping address?
How do I add or update my shipping address?
To update your shipping address:
- Log into your account.
- Click on "View Addresses" in the Account details section.
- Select "Add New Address" to enter a new shipping address, or click "Edit" to modify an existing one.
- Save the changes.
Note: You can store multiple shipping addresses and select your preferred one at checkout.
Shipping
Where do you ship?
Where do you ship?
We currently deliver to:
- United States
- Canada
- Taiwan
- Hong Kong
- Singapore
- Malaysia
What are your shipping costs?
What are your shipping costs?
- Orders over $90: Free shipping
- Orders under $90: Standard shipping fees apply.
What are your shipping options?
What are your shipping options?
Standard Delivery: 7–10 business days.
- Delivery times are estimates and may be affected by customs clearance delays or other unforeseen circumstances.
Can I redirect a shipment?
Can I redirect a shipment?
Shipment redirection is unavailable after dispatch. Ensure your shipping details are accurate before confirming your order.
Payment Information
What payment methods do you accept?
What payment methods do you accept?
We accept:
- Major international credit cards(Visa, Master, JCB, Amex, UnionPay)
Do you charge taxes or duties?
Do you charge taxes or duties?
Taxes and duties are automatically calculated at checkout for eligible locations.
- In most cases, taxes and duties are included in the final payment amount, along with the product price and any applicable shipping fees.
- For most destinations, DDP (Delivery Duty Paid) is the default shipping method
General
What are the benefits of creating an account?
What are the benefits of creating an account?
Creating an account provides you with the following benefits:
- Fast Checkout – Save your shipping and payment details for a quicker checkout experience.
- Order Tracking – Easily access and track your order history in My Orders.
- Reward Points – Earn points on purchases and redeem them for discounts on future orders.
- Exclusive Promotions & Updates – Get early access to special offers, discounts, and new product launches.
- Signup-Exclusive Discounts – From time to time, we offer special discounts and promotions exclusively for registered users.
Sign up today to stay updated and enjoy these perks!
How can I contact Verish?
How can I contact Verish?
Email Support: Reach us at [email protected]