Returns & Exchange

Returns

We accept returns for orders delivered to the European Economic Area — the 27 EU member states plus Norway, Iceland and Liechtenstein.

• Eligible orders: product value of US$50 or more, excluding shipping
• Request window: within 20 days of the dispatch date
• Return shipping fee: US$50 for round-trip shipping, payable by the customer and deducted from your refund
• Processing time: within 14 business days after you ship the item back
• How to request: Submit your return request through the [Start a return] button.

Your refund is calculated on the final amount paid for the returned items. The final refund amount may differ from the estimate shown when you submit your request.

For all other destinations, refunds are only processed for defective or damaged products.

Photos are required with every request

Every return request, including change-of-mind returns, must include photos showing the condition of the item and its packaging:

1. The item in new condition with its tag attached
2. The item correctly packed in its poly bag
3. The outer box, packed so the item will not be damaged in transit
4. For a faulty item, a clear close-up of the fault

If photos are missing, or if the item or packaging is not in a returnable condition, your request may be withdrawn or declined.

What can be returned

Category	Returnable?
Bras	Yes — a brief try-on to check the size is fine. Not returnable once worn outside or worn for an extended period.
Easywear / Activewear	Yes — a brief try-on to check the size is fine. Not returnable once worn outside or worn for an extended period.
Stockings & accessories	Only if untried and undamaged. Not returnable once tried on, or if creased, stretched or otherwise changed in shape.
Panties	Not returnable
Nubra / nipple covers (adhesive products)	Not returnable

What counts as having been worn

• Trying the item on over your own underwear or trousers
• Wearing the item directly against the skin
• Putting a hand, arm or leg into the item in a way that creases or stretches it

When a return cannot be accepted

We cannot accept a return, and cannot issue a refund, in the following cases. If you would like the item sent back to you, an additional shipping fee applies.

• More than 20 days have passed since the dispatch date without a return request
• The item has been worn beyond the limits set out above
• The tag has been removed, or the item has been washed, worn, stained, scented, or the poly bag is damaged or missing — anything that means it can no longer be sold as new
• Only part of a set or bundle is returned. A set or bundle is a single product made up of two or more items and cannot be refunded in part, so it must be returned in full.
• The item is poorly packed. Please send it back in the same packaging you received it in — the poly bag, tag, plastic cap, stocking insert and any other components must all be included.
• The item was sent back without an approved return request

Things to know before you return

• Returning part of an order: $50(USD) round-trip shipping fee is deducted even if your order originally qualified for free shipping.
• Discount codes: a discount code used on a returned order is not restored.
• Gifts with purchase: if your order included a gift, the gift must be returned with it for the return to be processed.
• Refund amount: calculated on the final amount paid for the item. This may differ from the estimate shown when you submit your request.
• Tags: in some categories the tag is enclosed in the package rather than attached to the item. Please keep it and send it back with your return.
• Delivery details: we are unable to trace parcels returned to us or lost because of an incorrect address or contact number, or because nobody was available to receive the delivery.

Exchanges

• We do not offer exchanges for any orders, including cases of incorrect sizing.
• If you need a different size, please place a new order. A size or colour change counts as a change of mind, so the return shipping fee applies.

Faulty or incorrect items

• Any product defect or quality issue must be reported within 7 days of the delivery date.
• Please include a clear photograph of the fault with your request.
• The product must be returned in the same condition as it was received, together with all original packaging and accessories.
• Claims cannot be assessed if the product has been used, washed, altered, or if the original tags or packaging are missing.
• Verish covers the shipping cost for faulty or incorrectly shipped items.

Having Trouble? Contact Us!

Email Us: verish.globalmall@deep-dive.kr

Feel free to send us an email, and we will get back to you as soon as possible!